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Terms of Service

Last updated: 7 January 2026

1. Introduction and what these terms do

1.1 Who we are

iWander.io is a Site, Service and Platform that provides tools and software to the travel industry. Amongst other tools and software, it offers a tool called iWander Studio which allows travel companies to produce, edit and manage audio tours in various languages. The Site and Platform is owned and the service is provided by Elevated Experiences Ltd, trading as iWander ("Elevated Experiences", "iWander", "us" and "we" below), Company Number 15325311, a limited company registered in England and Wales and our registered address is 20 Grange Road, London, SW13 9RE.

To contact us, please email subscriptions@iwander.io or use our chat support feature, if and when available.

1.2 When these terms apply

These Terms of Service ("Terms") apply when you ("your" and "User" below) create an account to use any features, services, products or tools (together, the "Services") offered on our Platform at https://studio.iwander.io (the "Platform"). These Terms are separate to the Terms of Use which apply when you are using our website https://iwander.io ("Site").

To use our Services you must agree to these Terms so please read them carefully. We recommend that you download these Terms for future reference. We'll ask you to confirm that you agree to these Terms when you create an account to use the Platform and Services and a contract will come into existence between you and us when you confirm you accept the Terms. If you use any of our Services before you have confirmed that you accept these Terms then, by using our Services, you agree that you have read, understood and accepted these Terms, our Terms of Use for our Site and our Privacy Policy, Cookie Policy and all/any other notices posted by us on our Site or directly to you. If you disagree with any of these Terms, please do not create an account or proceed to payment as we do not provide any refunds. You can find more information about refunds in clause 6.8.

You are responsible for ensuring that all persons who use our Services through your internet connection are aware of these Terms, our Privacy Policy and Cookie Policy and that they comply with them.

If you sign up to our Platform or use our Services, you'll be confirming that you intend to use the Platform and Services in the course of your business, craft, trade or profession and that you are a 'trader' and not a 'consumer' under UK consumer law. When you use the Services on behalf of a Company, then by accepting these Terms you confirm that you have sufficient authority to enter into a contract on the Company's behalf and that you understand and agree that the Company will be our customer and not you personally. Even if you haven't set up a company yet, you'll be treated as a 'trader' and not a 'consumer' under consumer protection law when you sign up to our Platform or use our Services and, once you have set up your Company, any further instructions you give us will be from the Company and not you personally.

In the course of using the Platform and our Services, you might be able to share documents with third parties and contact our customer support on the Platform. For the avoidance of doubt, we act for and accept instructions solely from the Company and we do not act for any third party, including the Company's founders, employees, consultants, investors, advisors or other affiliates.

IF YOU DO NOT ACCEPT OR AGREE WITH THESE TERMS YOU CANNOT USE THE PLATFORM OR OUR SERVICES. IF YOU HAVE PROCEEDED TO PAYMENT AND THEN COMMENCED USE OF THE SERVICES WE WILL DETERMINE THAT YOU HAVE ACCEPTED THESE TERMS IN FULL.

1.3 Content and Outputs

"Content" means any data, information, text, scripts, narratives, prompts, routes, locations, points of interest, translations, audio files, voice recordings, images, videos, metadata, documents, files, materials, and other inputs or outputs, whether owned by you or generated through the use of the Platform or Services, that are uploaded, submitted, input, generated, processed, stored, displayed, transmitted, or otherwise made available through the Platform, including (for the avoidance of doubt) any information or materials input into any artificial intelligence, chatbot, or automated feature of the Platform, if and when available.

"Outputs" means any Content generated, produced, created, translated, synthesised, or otherwise output by iWander Studio or the Services as a result of your use of the Platform, including but not limited to scripts, narratives, audio files, translations, and other generated materials.

1.4 Before you make a purchase

We will not provide our Content to you to inspect or review before you decide to purchase. We encourage you to ask for a web demonstration given by one of our team members who can show you over screen sharing software what any given product contains and how our Services work. We have video tutorials on our Site that can provide more insight into the product or Service you are thinking about purchasing. We also may offer, at our sole discretion, the ability to trial or test some of the Platform's features with sample data before you make a purchase. We reserve the right to terminate trial services at any point.

All payments you make are non-cancellable and non-refundable, subject only to the provisions of clause 6.8. Please read those provisions carefully before you make a purchase.

1.5 Terms subject to change

Please note that we may change, modify, add or remove sections of these Terms from time to time. We will post any changes to our Site by updating these Terms, but we may not make any separate publication about such changes, so please revisit these Terms every so often, because we assume that you agree with these Terms at all material times if you continue to use our Services.

These Terms were last updated on 7 January 2026.

2. Data Protection

2.1 It's your data

Your personal and company data is sensitive and entitled to protection. All rights, titles and interests in your data held in the iWander Platform are 100% yours. Any personal, company and user-generated information will only ever be uploaded voluntarily by you and you confirm that you have obtained the necessary consent and have given appropriate notices to lawfully upload any individual's personal or company's data to our Platform for the duration and purposes of these Terms. For clarity the term 'upload' includes inputting Content into our Platform.

We'll never share or make your data or information available to anyone without your explicit permission (other than being legally required such as by a court order).

Your data is uploaded and downloaded over a secure connection, your credentials are encrypted and hashed. We don't store (or even know) your password. Your company data and any Confidential Information you may upload to the Platform is stored securely, and only people you've assigned as members of your team (in addition to any persons approved under clause 2.4) can access your data, per the access permissions you assigned to those team members. We expect you to ensure that your team, particularly those you give Admin access to, have strong passwords, ideally different from their social network Site logins.

2.2 Account creation

If you establish an account on the Platform, you are responsible for maintaining the confidentiality of your user ID and password, and you are responsible for all activities that occur under your password or user ID. You agree to: (i) log out from your account at the end of each session; and (ii) immediately notify us at subscriptions@iwander.io of any unauthorized use of your password or user ID or any other breach of security.

You are responsible for all content that you transmit or otherwise make available to our Site and Platform. Your access to and use of this Platform may be monitored, including but not limited to, for the purpose of identifying illegal or unauthorized activities.

All personally identifiable information collected from you is governed by our Privacy Policy.

2.3 Data collection

Subject to the confidentiality obligations created under these Terms (see below), you agree that we have the right to collect and analyse specific data points and other information gained from your company profile, settings, use of AI tools/services and including but not limited to interactions with our AI chatbot and our team on our live chat support. This covers, without limitation, information concerning your data and data derived therefrom, and we will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Site/Platform and for other development, diagnostic and corrective purposes in connection with the Site/Platform; and (ii) to disclose such data solely in aggregated or other de-identified form in connection with our business. This is for the mutual benefit of all our users.

For more information about your data please click here to view our Privacy Policy.

2.4 Granting ourselves access for customer support purposes

Occasionally you may contact us for customer support. It may be necessary for our team to access your company's profile page for the purpose of assistance, to enable them to see what you are having an issue with or for them to inspect a document or Content you have referred to. This will only happen with your implied consent to do so, such as during an active conversation between yourself and a team member on our live chat software or where it is necessary to answer a question you have asked them on email/phone/chat support.

2.5 Providing Platform feedback

If you give us feedback on the Platform, for example recommendations for improvements or features, such feedback will be deemed non-confidential and non-proprietary and implementation of that feedback is owned by us and may become part of the Site or the Platform without compensation to you. We reserve all rights in and to the Platform unless we expressly state otherwise.

2.6 Phone, SMS and email contact

If you provide us with your phone number, you agree to receiving phone calls from your account manager regarding the products or services you have purchased or are planning to purchase. If you provide us with your phone number, you also agree to us sending you information and updates by text message (SMS) regarding the products you have purchased or the services we are currently supporting you on, or about similar products or services you may be interested in. You can at any point opt out of receiving such messages by unsubscribing following the steps set out in the message, or by emailing us at subscriptions@iwander.io or via our webchat.

2.7 Who is the controller and who is the processor

As part of providing the Site, the Platform and the Services to you, we will process personal data. We will do so either as a data controller (meaning, we decide the manner and purpose of the processing) or data processor (meaning, we process the data on your behalf and on your instructions) depending on the circumstances. In this clause, "personal data", "data controller" and "data processor" have the meanings given to them in the Data Protection Act 2018 and the United Kingdom General Data Protection Regulation.

When we process your personal data for our own business purposes (for example, creating your account, managing our relationship with you, handling customer service questions and managing billing and invoicing), we are the data controller. In that case, we will process personal data in accordance with our Privacy Policy.

When we process personal data on your behalf for your business purposes (for example, creation of tour scripts or creation of audio files), we are the data processor. In that case, we will process personal data in accordance with our Privacy Policy and this clause 2.

Both parties will comply with all applicable requirements of the United Kingdom General Data Protection Regulation, the Data Protection Act 2018 and all other mandatory data protections laws and regulations applicable in the United Kingdom from time to time ("Data Protection Legislation"). This clause 2 is in addition to, and does not relieve, remove or replace, a party's obligations or rights under the Data Protection Legislation.

2.8 What data we will process on your behalf

When we act as a data processor on your behalf, we will carry out the processing activities below:

  1. Subject matter of the processing: the provision of the Site, the Platform and Services to you.
  2. Duration of the processing: starting on the date you provide the relevant company data to us (for example by adding a tour script or uploading an audio file) until you either remove the relevant company data from the Platform or delete your account.
  3. Nature and purpose of the processing: adding relevant Content on the Platform, for example details of tours.
  4. Type of company data involved: for instance but not limited to Content related to tours stops, points of interests, audio scripts.
  5. Categories of data subject: for instance but not limited locations, points of interests.

2.9 We will only act on your documented instructions

We will only act on your documented instructions (including with regard to transfers of company data to a third country or an international organisation) unless we are required by law to act without such instructions. You can provide us with your instructions by making selections and inputting information on the Platform, or when you communicate with us through our live chat support, by phone or by email.

If we are required by law to process personal or company data and don't have your instructions to do so, we will notify you before we carry out the processing required by law (unless the law prohibits us from notifying you).

2.10 We will take steps to ensure data is processed securely

We have implemented appropriate technical and organisational measures to ensure we can securely process company data. This includes measures to address the particular risks that are presented by processing, for example from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to the personal data we process on your behalf. When implementing these measures, we will take into account:

  1. the state of technological development and the availability of relevant technology (for the purposes of Article 32(1) of the GDPR);
  2. the costs of implementation of any measures (which may include, where appropriate, pseudonymising and encrypting personal data, ensuring confidentiality, integrity, availability and resilience of our systems and services, ensuring that availability of and access to personal or company data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures we have adopted);
  3. the nature, scope, context and purposes of processing; and
  4. the risks for the rights and freedoms of the data subjects.

2.11 Everyone who processes Company data is under a duty of confidence

We will ensure that everyone who has access to or processes company data on your behalf agrees to keep the data confidential. This mainly includes Elevated Experiences Ltd employees who are subject to confidentiality obligations under their employment contracts. If we engage any third parties to process company data on your behalf, we will ensure that they are subject to a duty of confidence before we share any personal data with them.

2.12 General authority to appoint sub-processors

By accepting these Terms, you authorise us to appoint third parties to process company data as a sub-processor as we see fit. This clause will be deemed to be your general written authorisation under Article 28(2) of the GDPR. We will let you know if we plan to make any changes concerning the addition or replacement of any sub-processors before we make the change.

When we engage a sub-processor, we will ensure that we have a written contract in place with the sub-processor that sets out the same data protection obligations on the third party as are set out in this clause 2 (or substantially on that sub-processor's standard terms of business), in particular providing sufficient guarantees to implement appropriate technical and organisational measures to ensure that the processing will meet the requirements of the relevant Data Protection Legislation.

If we appoint a sub-processor, we remain fully liable to you for the performance of the sub-processor's data protection obligations.

2.13 International transfers

If we need to transfer any company data outside the UK (for example, if our service providers store company data on servers outside the UK) we will ensure that appropriate safeguards are in place to keep the data secure, and that effective legal remedies are available for data subjects, or that there is an 'adequacy decision' or 'adequacy regulation' (as defined in the Data Protection Act 2018). If we need to transfer any data, we will comply with our obligations under the relevant Data Protection Legislation to provide an adequate level of protection to any personal data that is transferred.

2.14 Compliance checks

You agree that we may run KYC and AML verification checks on your company profile to confirm you are who you say you are, and you hereby agree to comply with all such KYC and AML verification. You agree that your personal data (including name and address) will be collected and processed for the purposes of conducting KYC/AML checks and in accordance with our Privacy Policy.

3. Modifications and External Uploads

3.1 Modifications to our documents and upload of external documents

You are responsible for any Content or information which you add or upload on our Platform beyond our industry-standard templates, included but not limited to wording, documentation, text scripts, audios, videos or images inserted by you using the free-form text boxes or upload portals we provide.

3.2 Manual upload of your scripts and upload

If requested by you when setting up the Company profile, our team will manually replicate your Content, as provided by you, on our Platform. We will not review your Content for inconsistencies or mistakes and once added to the Platform, we will ask you to review the Content (e.g. route and/or script and/or audio) set up on Platform and reconfirm its accuracy to us in writing.

It is entirely your responsibility to ensure that the Platform Content (e.g. route and/or script and/or audio) is accurate in all respects, up to date in and Elevated Experiences takes no responsibility and will not be liable for any mistakes, inaccuracies, errors or omissions contained within the Content you have provided our team or which result from the Content you have provided being used in subsequent operations on the Platform. Similarly, any subsequent request you make for our team to amend the Content will be entirely your responsibility and we will not review such a request to ensure it provides accurate or complete information, and we accept no liability for any mistakes, inaccuracies, errors or omissions relating to this request.

4. Confidential information

In the course of assisting you with one of our Services, both of us understand that the other party has disclosed or may disclose business, technical, financial or other confidential, sensitive or proprietary information relating to their business ("Confidential Information"). Confidential Information includes non-public information regarding features, functionality and performance of the Service, non-public information data provided by you to us to enable the provision of our Services (company data, proprietary Content etc), and any other information that, based on the circumstances under which it was disclosed, a reasonable person would believe to be confidential. Both of us agree:

  1. to take reasonable precautions to protect such Confidential Information; and
  2. not to use (except in the performance of the Services or as otherwise permitted herein) or divulge to any third person any such Confidential Information.

The foregoing provisions will not apply with respect to any information that any of us can prove:

  1. is or becomes generally available to the public through means other than a disclosure by you or us;
  2. was in its possession or known by it prior to receipt from the other party;
  3. was rightfully disclosed to it without restriction by a third party;
  4. was independently developed without use of any Confidential Information owned by the other party; or
  5. is required to be disclosed by applicable law or by order of a court of competent jurisdiction.

5. Proprietary rights

We own and retain all right, title and interest in and to (a) the Services and Platform, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with our Services or support or the Platform, and (c) all intellectual property rights related to any of the foregoing, including but not limited to all text, published material, document creation "flow", sound, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, artwork and computer code, including but not limited to the design, structure, selection, coordination, expression, and "look and feel" of the Platform and any related Services. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You will own all right, title and interest in and to your personal data and Confidential Information.

You hereby grant us a non-exclusive, non-transferable, revocable, royalty-free licence to use your company logo and other relevant company content or branding which you add to the Platform, solely where relevant for the purpose of performing the Services.

No rights or licences are granted except as expressly set forth herein.

5.1 Permitted Use of Outputs

All Outputs are licensed to you strictly for your own internal business use only.

You must not, whether directly or indirectly:

  1. sell, license, sublicense, assign, distribute, or otherwise make the Outputs available to any third party;
  2. include the Outputs in any product or service offered for sale or commercial exploitation to third parties; or
  3. allow any third party to use, reproduce, adapt, or monetise the Outputs.

For the avoidance of doubt, the Outputs may not be resold, white-labelled, bundled, or otherwise commercialised as standalone content or as part of a third-party offering.

5.2 Use of Content for AI Improvement

You acknowledge and agree that, in order to operate, maintain, and improve the Platform, Services, and underlying artificial intelligence models, we may use, analyse, process, and learn from Content, data, scripts, audio, routes, prompts, and other materials submitted, generated, or processed through your use of the Services.

Such use shall be limited to:

  1. improving the accuracy, quality, safety, and performance of the Services;
  2. developing new features and functionality; and
  3. training, fine-tuning, testing, and validating machine learning and artificial intelligence models.

Where required by applicable law, we will use reasonable efforts to aggregate, anonymise, or de-identify Customer Content before using it for these purposes.

6. Payment of fees

6.1 General payment information

You will pay us the fees together with any VAT and any other applicable charges described for each Membership, Add-On, and One-Off product you subscribe for or purchase in accordance with these Terms ("Fees"). Full details of the applicable Fees can be found in the Subscription and Billing page on the Platform.

We reserve the right to change the Fees at the end of the Initial Service Term or applicable Renewal Period (defined in clause 6.4 below) upon prior notice to you, which may be sent by email.

For Memberships (as defined in clause 6.4 below) or one-off purchases made on the Platform, payment is due on the terms applicable to that Membership or one-off purchase as displayed at the point of purchase. For example, some of our products will ask you to "unlock" them before you can access a full version of them. In order to "unlock" those products you will need to enter valid payment details and pay immediately to use the product.

For purchases that are invoiced by Elevated Experiences, payment is due in accordance with clause 6.3. Unpaid amounts may result in termination of Service.

You will be responsible for all taxes associated with your use of Services that are attributable to or due by you. If an applicable tax authority requires us to pay any taxes that should have been payable by you, we will advise you in writing, and you will promptly reimburse us for the amounts paid.

Where you are purchasing a one-off product, at times our team may assist you with the payment of the respective invoice by offering to manually charge the card payment details you provided on the Platform directly, and if you agree the Fees due will be automatically deducted.

6.2 Additional fees

If your use of the Services requires the payment of additional Fees, you agree to pay the additional Fees in the manner provided herein.

6.3 Invoices

Payment for invoices is due on the date specified in the relevant invoice or, if no date is specified on the invoice, within 30 days of your receipt of the invoice.

If payment is not received by the due date, we reserve the right to, in addition to taking any other action at law or equity, to (i) charge the outstanding Fees to the card payment details you provided on the Platform, and you hereby consent to such deduction, (ii) charge interest on past due amounts at the rate set by The Late Payment of Commercial Debts (Interest) Act 1998 and to charge all expenses of recovery (including reasonable legal fees), (iii) suspend your access to the Services until overdue amounts are paid in full, including any interest assessed on the overdue amounts, and (iv) terminate our agreement.

6.4 Membership services

Ongoing access to all Services and features of the Platform requires a membership to one of our plans ("Membership").

The first year of your Membership will constitute the "Initial Service Term". Thereafter, your Membership will be automatically renewed for successive periods of 12 months, each a "Renewal Period", and you will continue to be charged Fees for the Membership on a monthly (if you're on a monthly plan) or annual (if you're on an annual plan) basis, until your Membership is cancelled in accordance with clause 8. The Initial Service Term together with any subsequent Renewal Periods will constitute the "Service Term".

As such, if we do decide to change the Fees for the Membership plan that you are currently subscribed to, we will not impose those new Fees on you without advanced prior written notice and we will allow you to choose whether to continue your Membership on the revised prices before we begin charging you at the new price.

Membership fees are charged for the full billing period and are not subject to pro-rata refund, credit, or adjustment for partial use, cancellation, or termination.

6.5 One-off products

Other products are available on a one-off basis in addition to a Membership plan. Once purchased, you will have access to that product for so long as you have the relevant consumption credits or a valid Membership to the relevant plan that the product relates to.

When you purchase a one-off product, whether you use one, or all of the documents included in the particular product, you are nevertheless liable to pay us the Fees in full for that product.

All one-off products are non-refundable, including in situations where you cancel your Membership to the relevant plan that the product relates to.

6.6 Add-Ons

"Add-On" means any additional route, language, feature, capacity, usage entitlement, or service that supplements or expands a Membership, and which is purchased separately from, but used in conjunction with, a Membership.

Add-Ons may be purchased at any time during an active Membership to increase or extend your permitted usage of the Services, including (without limitation) additional routes, additional languages, or other capacity-based or feature-based entitlements.

Unless otherwise stated at the point of purchase:

  1. Add-Ons are billed in accordance with the pricing displayed on the Platform at the time of purchase;
  2. Add-Ons become effective immediately upon purchase;
  3. Add-Ons are tied to and form part of your existing Membership and may not be transferred, assigned, or used independently of that Membership;
  4. Add-Ons are non-cancellable and non-refundable, except as expressly set out in clause 6.7; and
  5. where an Add-On is recurring in nature, it will renew automatically in line with your Membership billing cycle and will terminate automatically if your Membership terminates or expires.

For the avoidance of doubt, Add-Ons do not replace or reset the base entitlements included in your Membership but operate solely as incremental additions to those entitlements.

If your Membership is downgraded, suspended, or terminated, any Add-Ons associated with that Membership will automatically be suspended or terminated without refund.

6.7 Promotions

Paragraphs 6.3 to 6.6 (inclusive) are subject to any promotional offers we may make from time to time. For example, we may choose to offer discounted Fees for our Membership plans during a limited promotional period. If we do that, we will start charging you Fees at the standard non-promotional advertised price on our pricing page after the promotional period ends.

6.8 Refunds

All payments you make are non-cancellable and non-refundable, subject only to the provisions of this clause 6.8.

  1. Memberships: When you first sign up to the Platform by purchasing a Membership, you can cancel your purchase and ask for a refund by telling us in writing of your wish to cancel within 2 working days of purchasing your Membership ("Cooling-off Period"). We will assess your refund request and we will only process a refund if we are satisfied that no documentation has been created on your company profile during the Cooling-off Period. For the avoidance of doubt, creation of any documentation within the Cooling-off Period will render your Membership non-refundable. Memberships are non-refundable after the Cooling-off Period.
  2. One-off products: All one-off products are non-refundable, including where you cancel your Membership to the relevant plan that the product relates to. No refund will be issued in addition to the credit applied to the company account for use in future purchases. If you choose an annual purchase that involves pre-paying upfront for a specific total usage amount, that payment is non-refundable in all cases. This applies regardless of whether the total planned usage amount is reached.
  3. Add-Ons: All Add-Ons are non-cancellable and non-refundable once purchased, including (without limitation) additional routes, additional languages, or other capacity-based or feature-based entitlements. Where an Add-On is purchased during an active Membership term, no refund, credit, or pro-rata adjustment will be provided for any unused portion of that Add-On, regardless of whether: (i) the Add-On is partially used; (ii) your Membership is downgraded, suspended, or terminated; or (iii) you elect to stop using the Add-On. For the avoidance of doubt, Add-Ons are not subject to any cooling-off period and are not refundable under any circumstances, except where required by applicable law or expressly agreed by us in writing.
  4. We may refund Fees at our sole discretion: We may decide to refund you Fees you have paid for the Services if we at our sole discretion consider that we do not have the technical infrastructure to provide the Services to your company at the time of your purchase. Any such refund is given strictly subject to the condition that you have not and will not create, download and/or use any document generated as part of the product whose purchase is being refunded. If we in our sole discretion refund any Fees you have paid and later discover that you have created, downloaded and/or used a document from the Platform, whether in a modified form or not, we will invoice you for the cost of the document and you will be liable to pay our Fees in full.

6.9 Incorrect bills

If you believe that we have billed you incorrectly you must contact us no later than 7 days after the date of the invoice in which the error or problem appeared. Inquiries should be directed to our customer support department using our chat support feature.

7. Permitted Use

7.1 Territorial Limitation of Use

Your right to access and use iWander Studio and any Services is strictly limited to the geographical territory expressly agreed between you and us in writing (the "Territory").

Unless otherwise agreed in writing, the Territory shall be limited to a clearly defined geographic area, typically a single city or administrative boundary (for example, Paris intra-muros).

You must not access, deploy, distribute, operate, or otherwise use iWander Studio, or any Outputs or Content generated through the Services, outside the Territory.

As part of creating a new route on the Platform, you are required to expressly specify the geographical territory in which that route will be used (the "Declared Territory"), by selecting or submitting the applicable city, region, and/or country through the Platform interface.

Each route created using iWander Studio is licensed solely for use within its Declared Territory and forms part of, and is subject to, the Territory agreed under clause 7.1.

You represent and warrant that all information you provide in relation to a Declared Territory is accurate, complete, and not misleading, and that you will not use, deploy, distribute, or operate any route, Content, or Outputs outside the applicable Declared Territory.

For the avoidance of doubt:

  1. the creation of a route with a Declared Territory constitutes your confirmation and acceptance that the route is restricted to that Declared Territory;
  2. any use of a route, or any Outputs associated with that route, outside the Declared Territory shall constitute a material breach of these Terms; and
  3. you may not change, expand, or reuse a route for a different territory without our prior written approval or the purchase of an additional licence, Membership, or Add-On, as applicable.

We may rely on the Declared Territory, together with usage data, route metadata, location references, or other reasonable technical or commercial indicators, to assess compliance with this clause.

Any attempt to reuse, duplicate, clone, adapt, or substantially replicate a route for use in a different territory, whether manually or programmatically, shall be deemed unauthorised use outside the Declared Territory.

Any use of the Services, Content or Outputs outside the Territory constitutes a material breach of these Terms.

7.2 Permitted Tour Formats

Your use of iWander Studio is strictly limited to the creation of audio tours designed exclusively for use on transport-based experiences, including but not limited to buses, boats, trains, trams, and trolleys (the "Permitted Formats").

You must not use iWander Studio, the Services, or any Outputs to create, adapt, or support walking tours, self-guided pedestrian tours, or any other non-transport-based tour formats.

Any use of the Services or Outputs for walking tours, whether free or paid, commercial or non-commercial, is expressly prohibited.

8. Term and termination

8.1 Term of agreement

Subject to earlier termination as provided below, our agreement under these Terms is for the Service Term specified in the plan you signed up for. Upon expiry of the Initial Service Term or an applicable Renewal Period, this agreement will be renewed automatically in accordance with clause 6.4 above until terminated in accordance with this clause 8.

8.2 Termination rights

In addition to any other remedy, either party may also terminate our agreement under these Terms upon thirty (30) days' written notice, such notice to expire no earlier than the end of the Initial Service Term or applicable Renewal Period as set out in clause 6.4.

We may terminate our agreement with you at our own discretion with immediate effect for a material breach of these Terms or for any other reason including but not limited to circumstances where:

  1. You have broken or attempted to break the law, or put us in a position where we might break the law or any applicable regulations;
  2. You are using the Platform in a way that is harmful to us, such as causing harm to our Platform or our reputation;
  3. You have provided us with false information;
  4. You have been abusive (as determined in our absolute discretion) to anyone working for Elevated Experiences or to another user; or
  5. If we are required to do so under any law, regulation or by a governmental or regulatory authority.

You will pay in full for the Services that you contracted for. For a reasonable amount of time following any termination, you will be able to access and save your Content upon request.

We will continue storing your documents and data for a reasonable amount of time following cancellation of your Membership so that you can continue where you left off once you choose to re-subscribe, but we do not guarantee that we will store this data forever and will not be held responsible or assume any liability for its deletion. As such, we recommend you download your Content before your decision to cancel your Membership so you have your own copy of that information should you need them outside of being a Elevated Experiences member.

Some of the terms in our agreement will continue to be enforceable, even after termination including, without limitation, the right to be paid, confidentiality obligations, warranty disclaimers, and limitations of liability.

8.3 Effect of termination

If you cancel your Membership under clause 8.2 or if either party terminates this agreement under these Terms, you will be unable to access Content or documentation that you have created until you re-subscribe for the relevant plan. In that case, this agreement will terminate on the last day of your active membership. You can re-subscribe at any time and, if you do so, a new agreement will come into effect between us based on our terms of service in effect at that time.

Unless you request deletion of personal data under the Data Policy, your documents and data will be stored by us for a reasonable amount of time following cancellation of your Membership so that you can continue where you left off once you choose to re-subscribe, but we do not guarantee that we will store this data forever and will not be held responsible or assume any liability for its deletion. As such, we recommend you download your documents and data before your decision to cancel your Membership so you have your own copy of that information should you need them outside of being a Elevated Experiences member.

9. Representations & warranties

9.1 Authority

By entering into an agreement under these Terms on behalf of a company or other legal entity, you represent that you have the appropriate authority to bind such entity and its affiliates to these Terms. In which case the terms "you", "your" and "user" shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with the Terms, you must not accept any agreement under these Terms and may not use the Platform or our Services.

9.2 Appropriate use

You confirm that:

Should you not be able to confirm the above you must stop using the Platform and our Services immediately.

9.3 Restrictions

You warrant that you will not, directly or indirectly:

9.4 Our licence to you to allow you to use our materials

With respect to any Content, Outputs, documentation, forms, or any other material obtained through, exported, or created for you by the iWander Site or Service (the "Materials"), we hereby grant you a non-exclusive, non-transferable, non-sublicensable licence to use such Materials only in connection with the Services.

No intellectual property rights in the Platform, Services, or underlying AI systems are transferred to you.

9.5 Your indemnity to us

You hereby agree to indemnify and hold us harmless against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys' fees) in connection with any claim or action howsoever arising as a result of an alleged violation of these Terms or otherwise from a User's use of the Materials or Services.

You further agree to indemnify and hold us harmless against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys' fees) in connection with any claim or action howsoever arising as a result of your failure to observe your obligations under the Data Protection Legislation (including but not limited to, providing any required notices to and obtaining any required consents from data subjects) or arising as a result of us complying with any documented instructions you give us.

9.6 No Waiver

Any tolerance or failure by us to enforce any restriction set out in this Section 9 shall not be deemed a waiver of our rights, nor shall it prevent us from enforcing such restrictions at any later time.

9.7 Consequences of Breach

9.7.1 General Breach

Without prejudice to any other rights or remedies available to us, any breach of this clause shall entitle us to:

  1. immediately terminate this agreement without notice pursuant to clause 8.2;
  2. suspend or permanently disable your access to the Platform;
  3. seek injunctive or equitable relief to prevent further unauthorised use; and
  4. claim damages, including but not limited to lost licence fees, lost commercial opportunities, and any other losses reasonably incurred as a result of the breach.

9.7.2 Output Resale Breach

Any breach of this clause shall constitute a material breach of these Terms and shall entitle us, without limitation, to:

  1. immediately terminate this agreement pursuant to clause 8.2;
  2. require the immediate cessation of all use and distribution of the Outputs;
  3. require the permanent deletion of the Outputs from all systems and media;
  4. seek injunctive relief; and
  5. recover damages, including any profits made or losses suffered as a result of the unauthorised sale or distribution.

9.7.3 Walking Tour Breach

Any breach of this clause shall be deemed a material breach of these Terms and shall entitle us to:

  1. immediately terminate this agreement under clause 8.2;
  2. suspend or permanently revoke your access to the Platform;
  3. require the immediate withdrawal of any walking tour created using the Services;
  4. seek injunctive relief to prevent further unauthorised use; and
  5. recover damages, including lost licensing revenue and reputational harm.

10. Disclaimers & limitation of liability

10.1 Limitation of liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our team and for fraud or fraudulent misrepresentation.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, WE AND OUR OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES WILL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THESE TERMS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY:

  1. FOR USE OF THE PLATFORM, SERVICES OR FOR ERROR OR INTERRUPTION OF USE OF THE PLATFORM OR SERVICES;
  2. FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS;
  3. FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES;
  4. FOR ANY MATTER BEYOND OUR REASONABLE CONTROL; OR
  5. FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY YOU TO US FOR THE SERVICES UNDER THESE TERMS IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Cannot guarantee uninterrupted service

Whilst we do not guarantee that our Platform or any Services available through it will always be available or be uninterrupted or error free, we will use reasonable efforts consistent with prevailing industry standards to maintain the Platform in a manner which minimises errors and interruptions in the Platform and our Services. We will perform Platform updates in a professional and workmanlike manner. The Platform may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance or because of other causes beyond our reasonable control, but we will use reasonable efforts to communicate this via social media channels or on our Site, and we will aim to provide (where possible) an estimated time by which the Platform and Site will resume their normal service.

10.3 Disclaimer of warranties

EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE OR USE OF TRADE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. OUR SERVICES ARE PROVIDED TO YOU STRICTLY ON AN "AS IS" BASIS. WE SHALL HAVE NO RESPONSIBILITY FOR DETERMINING THAT YOUR PROPOSED USE OF OUR PLATFORM OR SERVICES COMPLIES WITH APPLICABLE LAWS AND REGULATIONS IN YOUR JURISDICTION(S). YOU ACKNOWLEDGE AND AGREE, THAT NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, PROVIDED BY US WILL CREATE ANY WARRANTY OR CONDITION NOT EXPRESSLY STATED IN THIS AGREEMENT.

10.4 No claims against individuals

You agree to bring any claim (including negligence) in connection with any of the Services only against us, and not against any individual, however described.

11. Insurance

We maintain technology professional indemnity insurance appropriate to the nature of the Platform and Services as well as in relation to consultancy services performed in relation to our products.

12. Complaints

If you have any concerns about material which appears on our Service, please contact subscriptions@iwander.io.

13. Miscellaneous

These Terms and our Privacy Policy and Cookie Policy constitute the entire agreement with respect to access to and use of the Platform and related Services. Our obligations, if any, with regard to our Platform and Services are governed solely by the agreements pursuant to which they are provided and nothing on our Site, Platform, through discussions with our team using our live chat or interactions with our AI chatbot should be construed to alter such agreements, unless we (and not our AI chatbot) explicitly state we are acting or allowing you to act contrary to these Terms.

You agree that any violation by you of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to us, for which monetary damages would be inadequate, and you consent to us obtaining any injunctive or equitable relief that we deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies we may have at law or in equity. The failure by us to enforce any provision in these Terms will not constitute or be construed as a waiver of such provision or of the right to enforce it at a later time.

If any reference in these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any of these Terms.

Our agreement under these Terms is not assignable, transferable or sublicensable by you except with our prior written consent. We may transfer and assign any of our rights and obligations under these Terms without consent. Our agreement under these Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all waivers and modifications must be in writing signed by both parties, except as otherwise provided herein.

No agency, partnership, joint venture, or employment is created as a result of our agreement under these Terms and you do not have any authority of any kind to bind us in any respect whatsoever. In any action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover costs and legal fees.

All notices under these Terms will be deemed to have been duly given when received, or if transmitted by email, the day after it is sent.

Our agreement under these Terms will be governed by the laws of England and Wales and we both agree to the exclusive jurisdiction of the courts of England and Wales.